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120-day-guarantee

Mattress City’s Promise to You

120-Day Comfort Guarantee

At Mattress City, your comfort comes first. That’s why we offer a one-time exchange within 120 days if you’re not completely satisfied with your mattress.

  • You may select another comfort level of equal or lesser value.

  • If you choose a mattress of greater value, you simply pay the difference.

  • Standard re-delivery fees will apply.

Requirements for Comfort Guarantee:

  1. 30-Night Adjustment Period – Your body needs time to adjust. Please allow at least 30 days before requesting an exchange.

  2. Like-New Condition – Mattresses must be free of stains, smoke, or damage.

  3. Law Tag Attached – The original law label must remain intact; manufacturers cannot accept products without it.

  4. Exclusions – Adjustable power bases, furniture, pillows, protectors, and linens are non-returnable and non-refundable.
    (Please note: Refunds are not available.)

30-Day Lowest Price Guarantee

Shop with confidence knowing you’ll always get the best deal. If you find a lower price on a comparable new mattress within 30 days of your purchase, Mattress City will not only match it—we’ll beat it by 10% and refund you the difference.

  • Applies only to local in-store purchases.

  • Online-only pricing does not qualify.

Professional Delivery Service

We’re proud to use our own in-house delivery team to ensure your mattress is set up with care and professionalism.

  • Includes delivery, setup, and removal of your old mattress and box spring (when qualified for donation/recycling).

  • Our team cannot move other household furniture.

  • An adult (18+) must be present to sign for delivery.

Mattress Performance & Warranty

  • Each mattress includes a manufacturer’s warranty—please review your warranty card and keep your invoice. Mattress City will gladly assist if an issue arises.

  • Body impressions are normal as materials conform to your body’s contours; this is not a warranty defect.

  • Mattress handles are designed for positioning only and may tear if used to lift or carry.

  • Queen and King sets require a sturdy frame with a rigid center support and at least 5 legs for proper performance.

Important Disclaimer

  • All comfort exchanges must be coordinated through Mattress City’s delivery team. (White Glove Delivery Service required.)

  • Without a valid email on file, Mattress City cannot be held responsible for warranty coverage on your purchase.

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